Earlier this week, Obama administration officials sharply criticized the mortgage servicing industry. However, just one day after Geithner and other officials had called for a revamp of the current system, Cindy Gertz the director of operations at the Treasury Department’s Homeownership Preservation Office, said tremendous progress has been made on the part of those same servicers. Although, Gertz, acknowledged that the process is not complete, she referred to the Making Home Affordable (MHA) program as having made great strides, even though only about 500,000 permanent loan modifications have been implemented as a result of that program.